Jonathan Ryan Richard

Senior Project Management Office Executive, Hitachi eBworx

• Built and maintained PMO dashboards that tracked KPI performance across more than 100 staff, giving department heads a clear and consistent view of milestones, team output, and project delivery timelines.
• Designed an interactive analytics dashboard that brought together revenue, headcount, and resource metrics in one place, complete with simulation capabilities. Cut manual analysis time by 50% and gave stakeholders faster access to the numbers they actually needed.
• Standardised PMO workflows and quality reporting by aligning the team with TMMi Level 5 standards. This work reduced production defects by 10% and created a more consistent approach to project governance across all teams.
• Oversaw multiple concurrent projects by running resource optimisation analyses that surfaced overlaps and gaps in team allocation, resulting in a 5% reduction in manpower costs.
• Led internal audits to verify compliance with governance frameworks and regulatory requirements, achieving a 100% compliance record and keeping the division consistently audit-ready.
• Served as the main liaison between project managers, business consultants, technical teams, and senior leadership including EXCO, producing client-facing BAU updates and progress reports that kept everyone aligned.
• Ran a pilot audit programme in a newly established division, creating the foundation for project execution visibility and governance standards. Presented findings directly to EXCO and senior project managers.
• Conducted billable ratio analysis across project teams and turned the findings into concrete recommendations that improved billable headcount allocation by 15%.
• Proposed a new KPI framework that measured production defects against historical baselines instead of SLA targets alone. Management adopted it as the new standard for evaluating project quality.

Social Media Manager, Pejabat Ahli Parlimen Klang

• Managed social media platforms for a Member of Parliament and grew the audience to 3,000 followers with content that reached over 6,000 shares.
• Supported event management across photography, videography, and administration, contributing to smooth event execution.

Data Pipeline Intern, Telekom Malaysia R&D

• Built data pipelines using Apache Airflow, taking ownership of design, scheduling, and monitoring from end to end.
• Gained firsthand exposure to data processing workflows within one of Malaysia's largest corporate environments, reinforcing an understanding of local regulatory and operational norms.

Bachelor in Information Technology (Hons), Business Information and Analytics

Foundation in Information Technology

Sijil Pelajaran Malaysia (SPM)